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Yes, this is me lying down on a COVID-19 secure bed whilst testing out the most comfortable mattresses I’ve lain on in a long time in an actual shop. (As opposed to clicking online, as has been my wont since mid-March.)

Whilst specific lockdown measures still apply in certain parts of the UK, in London we are allowed to go into shops with no restriction on the type of retailer we visit – August 2020, at time of writing.

Of course, it’s still a process – masks are required (unless exempt), and hand sanitiser upon entry is a must. For me, I find that the retailers that really take this seriously are the only ones I want to frequent for the time being and so, when I was asked to visit the TEMPUR® Westfield store in White City to see just how seriously they were taking customer safety, I was interested to see what mattress and pillow testing and shopping in the age of COVID-19 could look like.

(I also think it will be interesting in the years to come to look back to see how we coped, and made our lives more secure in these extraordinary times.)

I was reassured to learn that TEMPUR® have implemented the TEMPUR®  Clean & Safe promise, which includes new safety measures to protect customers whilst they shop:
All TEMPUR® stores now have a store visit appointment system, hand sanitiser stations, staff PPE, disposable mattress and pillow covers for each customer and enhanced cleaning procedures. Because, of course, the best way to buy amy mattress or pillow is to test them in store.

(One of my favourite facts is that TEMPUR® material was first created by NASA in the 1970s to cushion astronauts during lift-off as they journeyed into space. It’s now used to make mattresses and pillows that evenly distribute weight and pressure, and is still the only mattress product recognised by NASA and certified by the Space Foundation.)

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So last week I used the Store Appointment Booking System to book an appointment prior to visiting the White City store, which was confirmed by the store manager.

Upon entering, the first thing that you see is the signage above.

To the left is a mask station, if you don’t already have your own in place. (Which, obviously, I did.)

Of course then it’s time for a thorough hand sanitisation.

Once you’ve had a look around the store, you can request that a staff member covers a bed and pillow with a disposable protective cover so you can lie down and properly test them.

Frankly, I could have stayed here for hours, but that would have looked…strange.

If you too would like to go float on an excessively comfortable mattress, the Tempur Westfield Store can be found at:

Unit SU0205
Westfield White City
Ariel Way
W12 7GF

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